Coronavirus Pandemic Information


Access timely planning and repayment resources on our Resources page.

Impacted by the Coronavirus Pandemic? We’re here to help. (updated 5/20/21)

In light of the significant impact and ongoing uncertainty around the Coronavirus pandemic, please know that your well-being and financial needs are our top priorities. With that in mind, we have taken steps to ensure that you have access to the services and personalized support that you may need. Please review the Frequently Asked Questions (FAQs) below to get answers to the most commonly asked questions.

How do I access information about my private education line of credit and/or loan and make payments?

University Accounting Service (UAS) is the loan servicer for your account. Please log in to your account to view your payments or contact UAS at 877-530-9782. (Payments by mail should be sent to University Accounting Service, PO Box 5879, Carol Stream, IL 60197. Please note your account number on the payment.)

Are my private student loans impacted by the CARES Act stimulus package that was announced by the federal government? 

No, private student loans, including those you have with your credit union, are not impacted by the measures enacted in the CARES Act. These measures, such as the temporary suspension of payments and interest, apply only to federal student loans that have been directly offered from the U.S. Department of Education’s Federal Direct Loan Program. This covers the vast majority of federal student loans. If you have federal student loans and would like more information, please visit

What should I do if I am concerned about being unable to make a payment on my private education line of credit and/or loan due to the Coronavirus pandemic?

If you have questions regarding your student loan account or are experiencing difficulties at this time and need to discuss repayment options to keep your account in good standing, please call UAS at 877-530-9782 Monday through Friday from 7:00 a.m. to 5:00 p.m. CT to speak with a servicing agent.

Thank you for giving us the opportunity to serve you, and we look forward to assisting with your education funding needs during this challenging time and beyond.